Frequently Asked Questions
Rubynav is an all in one mobile platform that connects its customers seeking task completion in food & Drink Shopping, Tobacco & Alcohol Shopping, Grocery shopping, Essential Shopping, Errand service, Assistant service, Delivery service, general task and Pro service.
All you have to do is download the app, create your profile, choose your task service need and we will match your request to a qualified Ruber Partner for completion.
With Rubynav you can be rest assured of task completion within an Hour.
Rubynav is Houston Texas born and made and operating in major cities in Texas. We plan to operate in all cities in Texas and in every city in the United States of America.
Rubynav operates 24 hours a day and 365 days a week. We are your buddy all year long and even in emergencies.
Rubynav operates a multi-service task competition business, for a quote use the app to fill and get an instant quote on your needs.
No, Every task gets its own quote and treated as a different order, as such feel free to request multiple tasks for completion. For more discounts and rewards you may subscribe to Rubynav membership for $9.99 monthly, $29.99 quarterly and $99.99 annually.
We are built to deliver all and every kind of product and service either for commercial, residential community or individual persons
Our Commercial partners or business can request our Private API to request and have an effortless automated delivery.
You can buy every service and order anything on the platform. However for special orders you may request special tasks by completing custom functions in the app. Remember you are always in contact with the Ruber during an active Task, so take advantage of our feature and text, call or SMS all from the app.
Our Task Fulfillment Partners are called Rubers and RuberPros, Rubers fulfill all needs for shopping, Food &Drinks, Alcohol & Tobacco, Errands and Delivery, While RuberPros handle all Professional service needs that are state required non-license and licenses to operate such as Handymen, Officiators, Cleaners, Lawn Care and Assistants.
Remember you are always in communication with your Ruber at every step.
On confirmation of our order, you will receive an email confirming order; the app also shows you your order status and order history.
Rubynav support can be reached by opening a chat in the app, Our multiple channels of contact include chat, email or phone. Call us anytime 24 hours at (660) 259-1980. Or you can email us at help@rubynav.com
Rubynav partners with all business in every industry and in every city for more information send an email to partner@rubynav.com.
To download the app, go to our website www.rubynav.com or on the apple and android store search for Rubynav app
Rubynav accepts all major US credit and debit cards, Apple pay, Google pay, Stripe payments and PayPal. We look forward to accept digital currency in the coming future..
We respect and observe our strict privacy policy and our team is committed to it. You can be rest assured that your information will never be shared or sold, as such you do not have to fill out an opt out form. Please read the privacy policy section on our website
Rewards and coupons are updated daily on the mobile app.
You can leave special instructions for your Ruber when you’re placing your order, in the additional page at checkout. Remember you are always in communication with your Ruber at every step on the app via text, call, and video
We are built to deliver all and every kind of product and service either for commercial, residential community or individual persons
Our Commercial partners or business can request our Private API to request and have an effortless automated delivery.
Remember you are always in communication with your Ruber at every step on the app via text, call, and video to guide and direct them.
Yes, Rubynav will deliver your order for alcohol and Tobacco, just keep your verified identification card or document on file in the app.
Depending on the task to be completed, there will need to have a adult in the home during the visit of the Ruber. We also do contactless drop off of your orders or if you prefer We are more than happy to leave your order with a family member, doorman or front desk if you have shared this with your assigned Ruber or delivery point assigned on the app.
Every point of delivery remains the responsibility of the customer.
Yes all tips of 100% go to the Ruber.
At this point Rubynav does accept returns on orders delivered; if there is a damage on items or unintended purchase or if you are not satisfied with your delivered item, please notify us immediately within 24hrs with all the information and details.
This is possible at the end of a completed task. You can also do your ratings later by opening your history page and selecting the particular order and complete your rating.
At the moment Rubynav does not currently provide an item return policy for accidental or unintended purchases. For any other queries, our Customer Service Team is always happy to help you out! If items are missing or incorrectly delivered, please reach out to the Customer Service Team by emailing us
You can cancel your order with Rubynav within 5mins of placing an order. If you must cancel your order during the task process, your order total will be returned to your RubyCash account as a credit for use with your next order or a refund will be issued. A complete task cancellation will incur a $20 standard fee.
Once a task has been marked complete, your total amount and balance will be adjusted immediately.
If there is a refund due to your account, it will be posted within 3-5 business days. If there is a pending refund that does not post please contact your financial institution.